M - 4 (Disruption)
Post for Tuesday, April 21st (delay due to
internet issue)
Each day as we inch closer to the Move we experience some
highs and lows. Last week the focus was on figuring out how to reinstate our
internet. Verizon is not doing in-home appointments. We need a self-service
appointment which is when the service person hooks up the cable from the outside
to our house and my husband does the rest. Of course, I was very skeptical
about “the rest” which I’m sure requires a PhD in cable networking. Our back-up
plan was to connect a 75-foot cable to our neighbor’s and “share” the service.
Worst case I would drive into Boston and camp out at my office with the kids.
Once Ozan started escalating our request from customer service rep to
supervisor to dispatcher, I was worried. Verizon is essentially the equivalent
of a government agency, so always expect the worst. What’s funny is I see Verizon's CEO, Hans
Vesterberg, on T.V. a lot during this covid crisis as Verizon is a big sponsor
for many services and events. Hans, if you are reading this, call me.
And then a miracle occurred (no, I did not connect with Hans). Yesterday
we were notified of a service appointment for today from 8am to 10am. Did Ozan really succeed in navigating through
the tangled web of Verizon bureaucracy? I admit, I was excited and really
hopeful. But that was yesterday. This morning we woke up to discover that
Verizon shut off the internet in our rental. Um Verizon, a little premature to
pull the plug on us, don’t you think? Some disgruntled little customer service
rep apparently got trigger happy today. So the day unfolded with Ozan spending
five hours at the house with the Verizon guy to get our service set up. And I
hung out at the rental using my cell phone’s mobile hot spot to access the
internet which was the equivalent to dial-up circa 1998. Now that we have the
service ready for Saturday, we’re trying to see if Verizon can temporarily turn
back on the service at the rental so we can survive the next three days. Ozan
boasted that it’s only a matter of turning on a switch. I of course, didn’t buy
it. Ozan was on the phone today for several hours with customer service and a
network specialist to get our access back on. For whatever reason, they were
having a hard time finding the router. We think Verizon systems were confused
from ending our service on the same day we requested to turn it back on. I’m
sure that’s a lot to handle. So tomorrow Ozan will call them again at 8am to
continue the process. I remain enthusiastically pessimistic.
In other news, the cleaners are now coming tomorrow morning
instead of Thursday. The wallpaper person is also coming tomorrow. It will be a
cutting and pasting cleaning party. I think the cabinet guy may be back to
finish the three pulls they forgot to put on the island cabinets. And Ozan
noticed something about our fancy new freezer not producing ice. I mean, come
on! The end is so close I can taste it, yet I continue to hold back enthusiasm.
Good Night
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