M - 4 (Disruption)
Post for Tuesday, April 21 st (delay due to internet issue) Each day as we inch closer to the Move we experience some highs and lows. Last week the focus was on figuring out how to reinstate our internet. Verizon is not doing in-home appointments. We need a self-service appointment which is when the service person hooks up the cable from the outside to our house and my husband does the rest. Of course, I was very skeptical about “the rest” which I’m sure requires a PhD in cable networking. Our back-up plan was to connect a 75-foot cable to our neighbor’s and “share” the service. Worst case I would drive into Boston and camp out at my office with the kids. Once Ozan started escalating our request from customer service rep to supervisor to dispatcher, I was worried. Verizon is essentially the equivalent of a government agency, so always expect the worst. What’s funny is I see Verizon's CEO, Hans Vesterberg, on T.V. a lot during this covid crisis as Verizon is a big sponsor for